This Glossary is provided to help guests understand more about the rental of inns, resorts and vacation rentals. It is not comprehensive but serves as a primer for terms guests may encounter in renting specialty lodging. Not all terms apply to all properties or managers.
Average Daily Rate (ADR)
The average price paid for nightly stays at a lodging establishment. Does not directly correspond to Rack Rates (retail asking price.)
See also: Scheduled Rack Rates Origin: William May
Beach Front Accommodations
Buildings or rooms and living units in a building which is along side a body of water and generally with a reasonably level geographically between the building and the water. Generally means there are no other buildings between the building and the water. Is more specific than Ocean Front Accommodations which may not be on a beach.
See also: Ocean Front Accommodations Origin: Vacation Rental Association
When guests can see a beach (Salt or Fresh Water) from some area of the property, not necessarily from all area of the property. May include Full, Partial or Peekaboo Views.
See also: View, City View, Mountain View, Resort View, Water View Origin: Vacation Rental Association
Short-hand code that allows guests to instantly see the number and sizes of beds in a lodging property. Rather than a description, or a totaling, each bed is represented by a Letter symbol. For example: QQKTTL means a home has two queens, one king, two twin beds and a sleeper sofa.
The codes are as follows:
K = King
Q = Queen
F = Full
T = Twin
C = Futon Couch
M = Mattress
A = Air Mattress
L = Sleeper
S = Sofa
D = Day Bed
Origin: Vacation Rental Association
The number of guest stays for check-ins during a given period that canceled prior to arrival.
Origin: William May
Certified Hearing Dog
A dog which has completed extensive training to alert its owner to a variety of sounds in different environments. These dogs are usually identified by a bright orange leash with black lettering.
Origin: Hearing Loss Association of Canada
When guests can see sections of a town or city from some area of the property, not necessarily from all area of the property.. May include Full, Partial or Peekaboo Views.
See also: View, Beach View, Mountain View, Resort View, Water View Origin: Vacation Rental Association
An online calendar which shows a list of available lodging units (room, suites or homes) in a specified Complex or destination; along with available dates. Usually a left hand menu list the units and a top menu shows days or weeks. Booked units are displayed so that a guest can determine which units are available and then make a selection. Available in virtually all lodging software and many lodging websites. Also called a Tape or Grid.
See also: Availability Calendar Origin: Vacation Rental Association
(1) A hotel room that is sold as if it were a home, but lacks certain common home features such as a full kitchen.
(2) Any condominium project where homes are operated as a hotel with a registration desk, cleaning service and more. The units are individually owned. Unit owners also have the option to place their unit in the hotels rental program where it is rented out like any other hotel room. Generally, condotels are sold as a second or third home.
NOTE: Mortgage financing for any property categorized as a Condotel may be labeled as "Non-Warrantable" and not financeable in the USA under Fannie Mae and Freddie Mac lending programs.
Origin: Investopedia & VRIA
An oral or written statement by the manager that they have received the guest's order and will honor a booking providing the guest honors their obligations, such as paying timely or arriving on time. Confirmed bookings may be Guaranteed or Advance Lodging Guarantee. Used in software as a Booking Status
See also: Abandoned, Aborted, Blocked, Cancelled, Hold, Incomplete, In Error, Order, Out of Service, Quoted, Unblocked Origin: Vacation Rental Association
Another word for towels, wash cloths and math mats
See also: Textiles, linens, towels Origin: May, William
FVRMA - Florida Vacation Rental Managers Assoc
Trade Association of Vacation Rental Managers in the State of Florida.
See also: VRIA, VRMA Origin: FVRMA
A French holiday home available for rent on a short term basis. Usually self-catering and fully furnished. Technically the owner must live close by to provide help, assistance, and a warm welcome to guests. Often Gites are old cottages or converted outbuildings and barns close to owners' residence.
See also: Vacation Rental, Holiday Villa, Holiday House, Holiday Let, Self-Catering Origin: Vacation Rental Association
Give Back Discount
A reduction in rental charges to give the guest money back to compensate them for inconvenience incurred during the original stay. Usually referred to as just a "Give Back."
See also: Make Good Discount Origin: Vacation Rental Association
A house, condo or other living unit used for short-term rental, usually in a resort or recreational area and having sleeping quarters, bath and kitchen. Also known as a Vacation Rental, Holiday let., Holiday House, Holiday Cottage, Holiday Villa or (in France) a Gite.
See also: Vacation Rental, Holiday Let, Holiday House, Holiday Cottage, Holiday Village, Gite Origin: Wm. May
A co-hosting program for lodging owners offered by members of the Goldener inns & resort Network, such as Inns, Resorts and other multi-unit properties.
See also: Guest minders, guest minder, Origin: GuestMinders Link: GuestMinders.com
High Dynamic Range (HDR) Photos
Digital photos taken and processed to produce the most life-like quality and colors possible. Used extensively for quality architectural and lodging photographs. Techniques that allow a greater luminance's between light and dark so they more accurately the wide range of real scenes.
Origin: Wikipedia Link: Wikipedia.com
A co-hosting program for vacation rental owners offered by members of the Sunspots Vacation rental network, such as for cabins, condos, homes & villas.
See also: Guestminder Origin: May, William
A stout box which can be attached to a build, that requires a user to punch in a numerical combination code in order to retrieve a key from inside. Usually a mechanical device, not electronic. Some types can be hung on a door knob.
Usually cotton materials used for sheets, pillow cases and other bedding
See also: Bedding, Textiles, towels, fleece Origin: May, William